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Rajida CRM
Two-Way Customer Chat

Shared Two-Way Live Customer Inbox

When customers reply to your SMS with sizing questions, delivery inquiries, or reservation requests, answer right away. Manage all customer conversations in a single web inbox without switching apps.

Inbox Interface

2-Column Team Conversation Split-View

Sound Alerts Active
Active Customer Threads3 New
+94 77 123 45672m ago

"Do you have size L available in navy blue?"

+94 71 987 654318m ago

"Payment sent for invoice #1042."

+94 78 456 78901h ago

"Thanks! I will pick it up at 5pm."

C

+94 77 123 4567 (Kasun Perera)

Customer since March 2025 · 4 Purchases

Assigned: Kasun (Manager)
"Do you have size L available in navy blue? Want to pick it up today."
10:42 AM
"Yes Kasun! We have 2 pieces left in Navy L. I have held one behind the counter under your name."
10:43 AM · Sent via Rajida CRM

Real Business Scenarios

How small teams turn inbound inquiries into completed sales within minutes.

Shoe Store Inventory Reservations

Retail Footwear

When a broadcast announces new leather boots, customers text back asking for specific shoe sizes. Shop assistants reply directly from the shared web inbox to confirm reservations, securing 40+ sales on arrival day.

Salon Rescheduling Coordination

Beauty & Wellness

When clients need to delay their haircut appointments, they reply with their new preferred time. Receptionists update schedules immediately without answering distracting phone calls during busy hours.