Elevate Guest Satisfaction with Instant Contactless Texting
Welcome guests before they reach the lobby. Deliver automated check-in PINs, room ready alerts, excursion bookings, and instant 5-star review collection requests directly to mobile devices.
"Welcome to Palm Beach Resort! Your ocean villa is ready. Digital Key PIN: 8492. View resort dining & spa menus here: tp.lk/palm-villa14"
Measurable Improvements in Guest Reviews & In-Stay Spend
Benchmarks recorded across 140+ boutique hotels and luxury resort chains.
Guests tap and submit positive reviews in under 30 seconds while checkout impressions are fresh.
Dispatches room keys and registration paperwork in advance, cutting lobby lines during peak arrival hours.
Highlighting happy hour specials and spa availability via SMS drives high-margin on-property revenue.
Seamless In-Stay Guest Communication
Replace dated room phones with modern two-way SMS concierge support that guests actually love using.
Two-Way SMS Concierge for Room Requests & Service
Allow guests to text the front desk from poolside or their rooms for extra towels, buggy transfers, or excursion inquiries.
Room 204 (Mrs. Henderson)
"Could we get a buggy ride to the main restaurant please?"
> Driver Kamal assigned (ETA 3 mins)
Automated 1-Tap Post-Checkout Review Requests
Trigger an automated thank-you text 2 hours after guest departure with a direct link to your Google or TripAdvisor listing.
"Thank you for staying with us at Palm Beach! Could you take 20 seconds to share your experience? tp.lk/review-palm"
48% Click-Through Rate