Automated Multi-Step SMS Customer Workflows
Design sequential follow-up campaigns triggered by customer actions. Welcome new buyers, re-engage inactive shoppers after 30 days, and send birthday discounts on schedule.
Visual Node Sequence: 30-Day Customer Onboarding
Customer joins VIP club at counter
Check if customer made a purchase
Re-engage inactive shopper
Real Business Scenarios
How small retailers increase customer lifetime spend with hands-free automated sequences.
Post-Purchase Care Tips
Leather & Footwear Retailer
Three days after a customer buys premium shoes, a workflow sends a text with leather care guidelines and a discount code for matching wax polish, lifting add-on product sales by 22%.
Fitness Membership Renewal Sequence
Gyms & Fitness Centers
Workflows automatically notify gym members 14 days, 3 days, and 1 day prior to membership expiry with quick payment renewal links, keeping active retention above 88%.